# ServiceInsight Troubleshooting


> [!WARNING]
> **ServiceInsight has been sunset and will be deprecated on February 10, 2027.**
>
> No further updates will be made and support will end after the deprecation date.
>
> We recommend [migrating to ServicePulse](/servicepulse/migrate-from-serviceinsight.md) before the deprecation date for visualization and debugging capabilities.


## ServiceInsight is slow

If ServiceInsight takes a long time to load a conversation when selecting messages in the grid, verify if one of the following scenarios is occurring:

1. Audit instance(s) might not be running.
1. ServiceControl remotes configuration might be incorrect. See [ServiceControl Troubleshooting - API is slow](/servicecontrol/troubleshooting.md#api-is-slow)

## ServiceInsight isn't showing successfully processed messages

If ServiceInsight isn't showing successfully processed messages (i.e. messages with a green icon):

1. Auditing might not be enabled, see [NServiceBus auditing](/nservicebus/operations/auditing.md).
2. ServiceControl Audit instance(s) might not be running.
3. ServiceControl remotes configuration might be incorrect. See [ServiceControl Troubleshooting - API is slow](/servicecontrol/troubleshooting.md#api-is-slow)